Terms and Condtions 2019
We advise all customers to read these general terms and conditions prior to sending in your booking form to Australia Campers. By doing this, you are always up-to-date with the terms at the time of booking our campervan or motorhome. These terms are an addition to the terms of the vehicle supplier your campervan or motorhome will be booked with.
Bookings: you can book a campervan or motorhome through our website using the online booking form. After we receive the completely filled booking form from you, the booking will be placed in the booking system of the relevant camper supplier. The supplier will send us the temporary booking confirmation, which we should check in detail. After we accept the confirmation your booking is final. Some of the camper suppliers send us a rental contract, intended for us, which we need to sign and return to them following the final approval. Within 24 hours after your booking we send you a booking confirmation by e-mail, followed by a booking form and the invoice within a few days.
Deposit and remaining amount: European customers can pay into our bank acccount in Netherlands (Rabobank, to save the high intercontinental bank-transfer fees). The remaining amount of your rental can be paid in some cases on pickup of the vehicle but with most rental companies you have to pay 28 to 60 days prior to pickup. It can be paid to some vehicle suppliers by bank transfer only. Visa and MasterCard incur fees of up to 2% and Amex or Diners cards up to 4.5%. Due to their high costs for the retailers, Diners and Amex cards are not widely accepted in Australia and we would discourage people of using them. Visa and MasterCard are accepted virtually everywhere in the country, from petrol stations to supermarkets! Another option is to pay the remaining amount to our bank account, by credit card or bank transfer.
Security bond: on pickup of your campervan or motorhome a bond needs to be paid by credit card, this contains an imprint only. This will be refunded on return of the vehicle as soon as the vehicle has been checked for damage. Further details are in the terms and conditions for each vehicle supplier.
Changes: it is possible to change a date or pickup/drop-off city after booking, availability permitting. Contact us for details in case you deem it necessary to change your booking as some of the rental companies charge a fee for doing this. Larger companies also will calculate the new flex rate after a change. This means that the balance amount will increase so please consider any changes carefully.
Cancellation: please choose carefully when confirming a vehicle. In case you need to cancel your booking, please note that the paid booking deposit is always forfeited, plus admin costs may be charged. On top of the forfeited booking deposit the standard cancellation fees of the rental company your vehicle is booked with, apply. You can find the details in an extended quotation.
Vehicle pickup: in the unlikely event that on pickup, you detect something on the vehicle that is not quite right, we advise you to report this immediately to the staff members of the pickup depot. The hirer should always check the inventory items and discuss possible missing/damaged items with the staff members so it can be rectified before you leave the pickup depot. As a booking agent, Australia Campers, cannot be held responsible for complaints of this kind, which are part of the contract between hirer and vehicle supplier. If you have any questions regarding the vehicle the depot managers and/or staff members are always there to help you.
Rental contract: the booking confirmation and the rental confirmation form that you receive by mail is a confirmation of the booking and a proof of deposit and/or payment, it’s not a rental contract. The rental contract will be handed to you when you pick-up the camper. After you have read the contract and approve the conditions you need to sign the contract. This is a legal document in Australia and all camper suppliers use this way of working. By signing the contract you declare the state of the camper and the rental conditions that apply. It is rather common that a hirer detects a defect, doesn’t like the interior or finds out something that is wrongly charged. If this is the case you should directly contact the staff of the depot. You’re still on-site or close to the depot and a problem can be fixed on short notice mostly. Unfortunately hirers contact us, Australia Campers, with a problem instead of contacting the depot. Please note that the rental contract is between the hirer and the vehicle supplier and should be adhered to. Australia Campers cannot make any payments or any decisions regarding payments or compensations to the customers on behalf of the vehicle supplier. If the rental contract is signed only direct communication between the hirer and the camper supplier is possible. We’ll stay out of it because you signed a rental contract as a legal document in Australia.
‘No show’ on pickup day: if the hirer does not collect the vehicle on the day mentioned in the rental confirmation, he or she will be liable for the full outstanding rental amount. This will be invoiced to you and must be paid within 5 working days to the vehicle supplier. For this reason, please inform us and/or the vehicle supplier as soon as possible if your flight and therefore your vehicle pickup is heavily delayed.