Terms and Condtions 2018-2019
We advise all customers to read these general terms and conditions prior to sending in your booking form to Australia Campers. By doing this, you are always up-to-date with the terms at the time of booking our campervan or motorhome. These terms are an addition to the terms of the vehicle supplier your campervan or motorhome will be booked with.
Bookings: you can book a campervan or motorhome through our website using the online booking form. You can also phone us but be aware of the big time difference with Europe should you call our Australian office. After receipt of your confirmation form all your booking details are entered into our booking system and you receive an e-mail confirmation of availability and further details on the booking process.
Deposit and outstanding balance: European customers can pay into our bank acccount in Netherlands (Rabobank, to save the high intercontinental bank-transfer fees). The outstanding balance of your rental can be paid in some cases on pickup of the vehicle but with most rental companies you have to pay 4 weeks to 60 days prior to pickup. It can be paid at the vehicle depot by credit card only. Visa and MasterCard incur fees of up to 2% and Amex or Diners cards up to 4.5%. Due to their high costs for the retailers, Diners and Amex cards are not widely accepted in Australia and we would discourage people of using them. Visa and MasterCard are accepted virtually everywhere in the country, from petrol stations to supermarkets! Another option is to pay the outstanding balance to our bank account, by credit card (low surcharge of 1%) or bank transfer.
Security bond: on pickup of your campervan or motorhome a bond needs to be paid by credit card, this contains an imprint only. This will be refunded on return of the vehicle as soon as the vehicle has been checked for damage. Further details are in the terms and conditions for each vehicle supplier.
Changes: it is possible to change a date or pickup/drop-off city after booking, availability permitting. Contact us for details in case you deem it necessary to change your booking as some of the rental companies charge a fee for doing this. Larger companies also will calculate the new flex rate after a change. This means that the balance amount will increase so please consider any changes carefully.
Cancellation: please choose carefully when confirming a vehicle. In case you need to cancel your booking, please note that the paid booking deposit is always forfeited, plus admin costs may be charged. On top of the forfeited booking deposit the standard cancellation fees of the rental company your vehicle is booked with, apply. You can find the details in an extended quotation.
Vehicle pickup: in the unlikely event that on pickup, you detect something on the vehicle that is not quite right, we advise you to report this immediately to the staff members of the pickup depot. The hirer should always check the inventory items and discuss possible missing/damaged items with the staff members so it can be rectified before you leave the pickup depot. As a booking agent, Australia Campers, cannot be held responsible for complaints of this kind, which are part of the contract between hirer and vehicle supplier. If you have any questions regarding the vehicle the depot managers and/or staff members are always there to help you. Please note that the rental contract is between the hirer and the vehicle supplier and should be adhered to. Australia Campers cannot make any payments or any decisions regarding payments or compensations to the customers on behalf of the vehicle supplier.
‘No show’ on pickup day: if the hirer does not collect the vehicle on the day mentioned in the rental confirmation, he or she will be liable for the full outstanding rental amount. This will be invoiced to you and must be paid within 5 working days to the vehicle supplier. For this reason, please inform us and/or the vehicle supplier as soon as possible if your flight and therefore your vehicle pickup is heavily delayed.